Shipping Policy

Last updated: 30 October 2026

1. Where we deliver

We deliver throughout Romania and to all countries of the European Union.

2. Order processing

Orders for products in stock are processed within 1-2 business days of being placed (for payment by bank transfer, from confirmation of receipt of the payment). You receive the shipping confirmation and the parcel tracking number by email.

3. Courier and costs

  • Romania: delivery is made by GLS, to the address you indicate. The cost is 15 RON for any order value.
  • European Union: the delivery cost is calculated according to the country and the weight of the parcel and is displayed at checkout, before payment.
  • Hyperbaric chambers and bulky products: delivery is made by special transport. The cost is calculated according to the product and the delivery address and is communicated to you before the order is confirmed.

4. Delivery times

  • Romania: 1-3 business days from dispatch.
  • European Union: generally 3-7 business days from dispatch, depending on the country.
  • Hyperbaric chambers: the delivery time depends on the model and availability and is confirmed to you before the order is completed.
  • Pre-orders: the estimated time is displayed on the product page or communicated before confirmation.

Delivery times may vary during busy periods (for example Black Friday or holidays) or for reasons beyond our control. We will let you know if a delay occurs. If we cannot deliver within 30 days of the order confirmation and no other deadline has been agreed, you have the right to cancel the order and receive a full refund.

5. Personal pickup

You can collect your order in person, with no delivery cost, by appointment only: you let us know by email or phone, and we confirm the day, the time and the place where you can collect it.

6. Receiving the parcel

On receipt, check the condition of the packaging in the presence of the courier. If the packaging is damaged, you can refuse the parcel or record the damage on the courier's document. Notify us within 48 hours at office@neurogenesisdna.ro, with photographs of the parcel and the product, and we will resolve the situation by replacement or refund.

7. Address and availability for delivery

Please check your address and phone number before placing the order. The courier will contact you before delivery. If delivery fails because of incorrect details or your repeated absence, the parcel is resent at a new shipping cost.

For cash on delivery orders, unjustified refusal of the parcel may lead us to require advance payment for subsequent orders.

8. Invoice

The invoice is issued electronically and you receive it by email. If you need an invoice issued to a company, fill in the company details at checkout.

Contact

For any question about delivery: office@neurogenesisdna.ro, phone +40 723 299 339.

ANPC SAL, Soluționarea Alternativă a Litigiilor